4896

Later, I called to that shop (long-distance call) and talk to the person in-charge about my situation. Before this, I have sent the shop an email. Since I was on the phone I told her what I heard from Maybank customer care centre and gave some suggestion about their website because it was not user friendly.

She gave me a dozen of reasons and explanation why that matter happened. She told me the Maybank always change the policies for the fund transfer and the website can’t be modified to user friendly because of security matter blah, blah and blah. But, without any sorry to inconveniences caused on me.

Why tell me Maybank changes the policies, it was not my concern. If Maybank service is really lousy, then, kindly please remove that option as payment method. When you mentioned it on website, you can’t expect customer double check with Maybank beforehand? I’m abroad; long-distance call to Malaysia sounds a bit luxury.


If the shop can’t thankful to any suggestion kindly please remove this page on its website. I gave suggestion personally on the phone; however, not thankful response but 101 reasons given.

Dear Kean Jin

I do not understand what the problem is.. yes they do not allow you to pay
using the maybank2u.com from personal to corporate.. many of our customers will go to their atm machine and transfer the funds to us which is also a form of bank transfer.. just that it can not be done online..**

if you want to use bank transfer.. use another bank liks HSBC etc.. they
apparently allow it..

if you want you can make the purchase with your VISA or MASTERCARD..

if none of the above appeals to you.. we can not help you..

regards

pearly

-------- Original Message --------
Subject: seriously payment problem
From: "Kean Jin, Lim"
Date: Wed, November 1, 2006 4:49 pm
To: customerservice@all99.com
Good afternoon

I have placed an order for one ABCDEF, below is my order detail

Your Order No: BA02-20001867
Amount Purchased: MYR ****

I have Maybank account in Malaysia, therefore, I wish to pay through Maybank2u online to yours Maybank account.

Bank Name: Maybank
Account Name: All Ninety Nine Sdn Bhd
Account Number: 512316104589

However, my transaction was rejected several times by Maybank system. As you aware that I'm abroad now I have to make a call to Maybank to figure out what is the problem.

According to Maybank, your company does not register as their PE. Maybank told me that, your company is not register in their Open Bill Payment under the Open Payment option. And, according to Maybank your information on yours web page is wrong. Funds Transfer – 3rd Party Account is only for private account and Sole Proprietor only. Since your company is registered as Sdn Bhd, therefore I can't transfer any funds from that "funds transfer" option to you.

Any ideas? This is the first time I order goods from your company but I end
with payment problem. Please advice.

Best regards,
Kean Jin